Frequently asked questions
Q: I can't find the basket?
A: Your basket should be displayed on the right-hand side of a page displaying products.
Q: Are you open?
A: Yes! (Finally) Our high street store is back open to the public 6 days a week. Our online click & collect service will also continue to run as normal.
Q: Are you still delivering?
A: Deliveries are available 7 days a week, subject to availability. Please call 02920563705 to book a delivery slot.
Q: How long do balloons last?
A: Latex balloons should last between 10-12 hours. Foil balloons should last 24-48 hours. Bubbles should last 4-5 days. All times quoted are dependent on many factors outside of our control such as the weather.
Q: I can't find a product.
A: If you can't find what you're looking for please call us on 02920563705 or email: [email protected]ntralcardiff.com
Q: Where do I put my collection date?
A: Please enter your collection date and preferred collection time under each product that you are ordering.
For example : 01/02/21 at 11:30